Cancelling an appointment at least 24 hours in advance is fine. More lead time is always better for us and our agents.
Single appointments, booked without a subscription, incur a 50% charge for less than 24 hour cancellation notice. The 50% is of the total order–including any charges for short notice booking, travel, and rescheduling fees to date.
Silver Plan = 35% of total order, Gold = 15% of total order.
No charges for Platinum subscribers.